Refund policy

At Munch Bubs, your baby's safety and hygiene are our highest priorities. Due to the nature of baby care products, we only accept returns and replacements in specific situations.

Returns

Returns are accepted only if the product is delivered in a damaged condition.

To be eligible for a return:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused and in its original packaging (unless damaged during transit)

  • Proof of purchase is required

  • Clear photos or videos of the damaged product and packaging must be provided

Once your request is reviewed and approved, we will provide return instructions. Items sent back without prior approval will not be accepted.

Exchanges

We offer exchanges only if the product is defective.

To be eligible for an exchange:

  • The issue must be reported within 48 hours of delivery

  • The item must be unused, unwashed, and in its original packaging

  • Proof of purchase is required

Replacements

We offer a replacement if you receive the wrong product.

To request a replacement:

  • Report the issue within 48 hours of delivery

  • Provide your order ID

  • Share clear photos or videos showing the incorrect item received

Once verified, we will arrange for the correct product to be sent to you.

How to Request a Return, Exchange, or Replacement

Please contact us at care@munchbubs.com with:

  • Your order ID

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once your request is approved, we will share the next steps. Items sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The product is damaged during delivery

  • The product is defective

  • You received the wrong product

We will evaluate the issue and arrange a return, exchange, or replacement as applicable.

Non-Returnable Items

For hygiene and safety reasons, baby feeding products cannot be returned if they have been:

  • Used

  • Opened (unless received damaged)

  • Washed

  • Tampered with

Returns are accepted only for products that arrive damaged during delivery.

Refunds

Refunds will be processed only after the returned damaged product has been received and inspected.

No refunds will be issued for reasons other than products received in a damaged condition.

Wrong products and defective products will be resolved through replacement or exchange, respectively.

Contact Us

For any return, exchange, or replacement-related questions, please contact:

care@munchbubs.com